Zocdoc: Finding A Doctor Fast With Scheduling App

David and Dawn Thuma

Dawn Thuma of Parma Heights urged her husband, David, to get to an emergency room because he wasn’t feeling well. She had reason to be concerned, as he had just completed radiation treatment a year ago for throat cancer.
“I was reluctant to go to the ER,” said David, 57. “I had been through so much. I thought it was side effects of radiation and didn’t want to go through any more testing. I was just so tired.”
They also had a dilemma because Dawn, who recently rejoined Seasons of Life Hospice at University Hospitals Parma Medical Center, had new health insurance that meant having to find a new primary care doctor.

She remembered seeing information about UH’s new partnership with Zocdoc, a free online medical care search engine and scheduling service. She downloaded the Zocdoc app and found David Thomas, MD, with UH Internal Medicine Center in Independence. 
“I read his profile and saw that he was close by,” said Dawn. “It was so easy. With a click of a finger, I got David the first available appointment the next day.” 

She also filled out her husband’s paperwork online in advance, so David could focus on simply going to the appointment. Dr. Thomas was aware that David was recovering from cancer.
“He complained that his abdomen had been hurting,” Dr. Thomas said. “I had him lie down on the exam table, and I pressed on his abdomen. He jumped from the pain.” 
Dr. Thomas sent David to UH Parma Medical Center for a CT scan, which revealed that he had a perforated, gangrenous appendix – something that could kill him.
“Dr. Thomas saved my husband’s life,” said Dawn, who also became a patient of Dr. Thomas. “I can’t say how grateful I am.”
David felt Dr. Thomas was thorough in going over his history during his examination and was impressed that the doctor called him at home following surgery to see how he was doing.
“I’m doing very well now, thanks to some quick medical decision-making by Dr. Thomas,” said David. “He really went above and beyond!
“I’m also grateful for Zocdoc and my wife’s knowledge about the app. I’m sure I would not have found Dr. Thomas, let alone get an appointment so quickly.”

CJ Sheppard

Senior Communications Strategist, University Hospitals Parma Medical Center

Read More on Parma General Hospital
Volume 8, Issue 4, Posted 4:38 PM, 04.06.2016